FAQs

1. What are the processing and delivery times?

Orders are processed within 1 to 3 business days. Shipping then takes between 6 and 11 business days, depending on your country.

2. Where do you ship?

We ship to Canada, the United States, and France.

3. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number to monitor your package in real time.

4. What are the shipping costs?

Shipping costs are €10.90, but they are FREE for all orders.

5. Can I modify or cancel my order after purchase?

Orders are processed quickly. Please contact us as soon as possible at  infobagodyssey@gmail.com for any modifications.

6. What should I do if my package is damaged or lost?

If your package arrives damaged or does not reach you, contact us with your order number. We will find a solution quickly.

7. Do you offer returns or refunds?

Yes, we accept returns under certain conditions. Please check our return policy or contact us for more details.

8. What payment methods do you accept?

We accept credit/debit cards, PayPal, and other secure payment methods.

9. Is my payment secure?

Yes, our website uses secure encryption to protect your payment information.

10. How can I contact customer service?

You can reach us at infobagodyssey@gmail.com. We will respond as soon as possible.

Need help? Contact us—we’re here for you! 😊